Customer Service Representative
Core
Entry-level Customer Service Representative handling inquiries, issues, and complaints across phone, email, and chat channels.
Role type
Entry-level Customer Service Representative
Builds
Positive customer experiences and accurate product/service information
Domain
Customer Support / Contact Center
Deliverable
client delivery (via careerplan.io/jobs/BA-006-3E-07F-customer-service-representative)
Required skills
Problem-solving, decision-making, multitasking, CRM system familiarity, written and verbal communication
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer queries, issues, and complaints; Document customer interactions on the CRM system; Collaborate with colleagues to enhance customer service processes
Seniority
Entry-level