Customer Service Representative - Voice
Core
Support customers via inbound voice calls, email, and chat to resolve inquiries and troubleshoot account issues.
Role type
Customer Service Representative (Voice)
Builds
Customer support interactions across multiple channels (via careerplan.io/jobs/BA-006-B0-37D-10-702-customer-service-representative-voice)
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
inbound voice handling, multi-channel communication, account troubleshooting, application review, process improvement identification, empathy, professional communication, technology adaptability
Preferred skills
1+ year customer service experience, inbound call experience, e-commerce/retail background, additional language proficiency, 35 WPM typing speed
Responsibilities
Handle inbound customer calls professionally, respond to email and chat inquiries, assist with account questions and troubleshooting, review customer applications and documentation, communicate with third-party suppliers, work toward first-contact resolution, identify process improvement opportunities
Seniority
Entry-level, individual contributor