Customer Service Representative | Dagupan, Pangasinan
Core
On-site customer service professional supporting international clients in a fast-paced BPO environment.
Role type
Customer Service Representative
Builds
Customer support services for international clients (via careerplan.io/jobs/BA-006-65-07E-2A-605-customer-service-representative-dagupan-pangasinan)
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Strong spoken and written English, previous BPO/call center experience, problem-solving, multitasking, attention to detail
Preferred skills
Experience in healthcare support, technical support, billing support, sales support, live chat/email support, retention/escalations
Responsibilities
Handle inbound/outbound calls, live chat, and email support; manage customer escalations and retention; perform appointment scheduling and collections; work across multiple systems efficiently