Customer Service Representative - Voice
Core
Support customers via inbound voice calls, email, and chat to resolve inquiries and troubleshoot account issues.
Role type
Customer Service Representative (Voice) (via careerplan.io/jobs/BA-006-B0-37D-10-703-customer-service-representative-voice)
Builds
Customer support interactions across multiple channels
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
inbound voice handling, multi-channel communication, account troubleshooting, application review, third-party coordination, first-contact resolution, empathy, process improvement identification, independent work, system learning
Preferred skills
1+ year customer service experience, inbound call experience, e-commerce/retail background, additional language proficiency, 35 WPM typing speed