Customer Service Associate – Ticket Management & Client Support (Onsite)
Core
Manage customer support tickets, verify reported issues, coordinate with vendors, and ensure concerns are resolved for a healthcare technology company.
Role type
Customer Service Associate (Ticket Management)
Builds
Resolved customer issues and documented support workflows
Domain
Healthcare Technology
Deliverable
client delivery
Required skills
Ticket management, written communication, issue verification, vendor coordination, documentation, escalation judgment, independent work, synchronous meeting attendance
Preferred skills
Empathy, patience, clarity, professionalism, attention to detail, multi-tasking
Technologies
Internal tools, databases, computer-based applications
Responsibilities
Manage and monitor customer support tickets from initial inquiry through resolution, Communicate with customers regarding their concerns, Verify reported bugs and issues using internal tools, Review databases to identify and verify client issues, Determine when issues require escalation, Document customer concerns and resolutions, Create and manage vendor tickets, Coordinate with vendors and manage follow-ups, Provide clear and concise customer responses, Attend scheduled meetings
Seniority
Individual Contributor