Customer Experience Specialist
Core
Resolve real-time operational issues for healthcare professionals across chat, voice, and email channels to ensure platform functionality and user confidence.
Role type
Customer Experience Specialist (Worker Operations)
Builds
Operational stability and user experience for a marketplace connecting healthcare professionals with workplaces
Domain
Healthcare staffing marketplace / Customer Support
Deliverable
client delivery
Required skills
Real-time issue resolution, multi-channel communication (chat/voice/email), independent troubleshooting, case investigation, onboarding guidance, workflow gap identification, professional tone maintenance
Preferred skills
Proactive problem-solving, critical thinking, composure under pressure, attention to detail, adaptability to shifting priorities
Technologies
Zendesk, Salesforce
Responsibilities
Deliver fast and empathetic support across chat, voice, and email; Resolve shift, payment, onboarding, and platform issues in real time; Investigate cases using tools like Zendesk and Salesforce; Troubleshoot issues independently before escalating; Guide new professionals through onboarding; Identify recurring issues and workflow gaps to improve the worker experience
Seniority
Individual Contributor, entry-to-mid level with growth potential
