Healthcare Patient Specialist (Calling & Insurance Verification)
Core
Bilingual specialist handling patient scheduling, onboarding, and direct U.S. insurance verification for premium medical clinics.
Role type
Healthcare operations specialist (patient communications & insurance verification)
Builds
Patient intake workflows and verified insurance coverage data for U.S. clinics
Domain
Healthcare administration / U.S. Insurance verification
Deliverable
client delivery
Required skills
Bilingual fluency (English/Spanish), empathetic communication, data accuracy, U.S. insurance system navigation, EMR/EHR updates
Preferred skills
Clinic administrative experience, high-tier customer success, hospitality management, call center experience (via careerplan.io/jobs/C9-006-1D-D6A-healthcare-patient-specialist-calling-insurance-verification)
Responsibilities
Handle inbound patient inquiries and conduct proactive outreach for scheduling; Call U.S. insurance networks to perform Verification of Benefits (VOB); Cross-reference complex coverage data, deductibles, and co-pays; Update electronic medical records (EMR/EHR) and billing tracking systems