Remote Bilingual Patient Support Agent
Core
Primary point of contact for patients, assisting with appointment scheduling, care navigation, and post-visit guidance via phone, email, chat, and text.
Role type
Bilingual Patient Support Agent
Builds
Patient care journey support and clinic operational coordination
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, appointment scheduling, CRM usage, multi-channel communication (phone/email/chat/text), remote work setup management
Preferred skills
Experience in patient support or customer service, experience with multiple software platforms (via careerplan.io/jobs/BA-006-74-B61-2B-60C-remote-bilingual-patient-support-agent)
Responsibilities
Respond to patient inquiries via phone, email, text, and chat; Schedule and manage patient appointments; Provide pre- and post-appointment instructions; Follow up with patients; Maintain accurate interaction records; Coordinate clinic administrative tasks