Remote Bilingual Patient Support Agent
Core
Primary point of contact for patients, assisting with care journey navigation from appointment scheduling to post-visit guidance.
Role type
Bilingual Patient Support Agent
Builds
Patient care coordination and clinic operational support
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, inbound/outbound phone communication, email/text/chat support, appointment scheduling, CRM usage, record keeping, multi-tasking
Preferred skills
Experience in fully remote roles, experience with multiple software platforms
Responsibilities
Respond to patient inquiries via phone, email, text, and chat; schedule and manage appointments; provide pre/post-appointment instructions; follow up with patients; coordinate clinic operations; maintain interaction records (via careerplan.io/jobs/BA-006-74-B61-89-60E-remote-bilingual-patient-support-agent)