Remote Bilingual Customer Service Representative | Mexico
Core
Remote bilingual customer service representative supporting US-based customer support operations via inbound/outbound interactions, live chat, email, and retention/escalations.
Role type
Senior IC customer service representative
Builds
Customer support operations for US clients
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
English (fluent), US BPO/call center experience, inbound/outbound handling, live chat/email support, retention/escalations, multitasking, system navigation
Preferred skills
Healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support (via careerplan.io/jobs/BA-006-52-B66-99-602-remote-bilingual-customer-service-representative-mexico)
Technologies
Microsoft Teams, Office 365, Windows 11, dual monitors, webcam, headset, fibre internet
Responsibilities
Handle inbound and outbound customer interactions, manage live chat and email support, process retention and escalations, schedule appointments, handle billing and collections tasks, perform administrative support duties
Seniority
Mid-level, hands-on IC