Remote Bilingual Patient Support Agent
Core
Primary point of contact for patients, assisting with care journey navigation from appointment scheduling to post-visit guidance.
Role type
Bilingual Patient Support Agent
Builds
Patient care coordination and clinic operational support
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, appointment scheduling, inbound/outbound phone calls, email, text messaging, web chat, CRM usage, record keeping, remote work management (via careerplan.io/jobs/BA-006-74-B61-remote-bilingual-patient-support-agent)
Preferred skills
None stated
Technologies
CRM platforms
Responsibilities
Respond to patient inquiries via phone, email, text, and chat; schedule and manage appointments; provide pre/post-appointment instructions; follow up with patients; coordinate clinic operations; maintain interaction records
Seniority
Entry-level, individual contributor