Remote Bilingual Patient Support Agent
Core
Primary point of contact for patients, assisting with care journey navigation from appointment scheduling to post-visit guidance.
Role type
Bilingual Patient Support Agent (via careerplan.io/jobs/BA-006-74-B61-2B-60D-remote-bilingual-patient-support-agent)
Builds
Patient care coordination and clinic operational support
Domain
Healthcare
Deliverable
client delivery
Required skills
English fluency, Spanish fluency, appointment scheduling, CRM usage, multi-channel communication (phone, email, chat, text), remote work proficiency, record keeping
Preferred skills
None stated
Technologies
CRM platforms
Responsibilities
Respond to patient inquiries via phone, email, chat, and text; schedule and manage appointments; provide pre- and post-appointment instructions; follow up with patients; coordinate clinic operations; maintain interaction records
Seniority
Individual Contributor, entry-level to mid-level