Spanish Bilingual Healthcare Virtual Assistant – Front Office & Patient Coordination (Onsite)
Core
Support daily front office operations for a US-based healthcare clinic by managing patient onboarding, scheduling, insurance verification, and administrative tasks.
Role type
Healthcare Virtual Assistant (Front Office & Patient Coordination)
Builds
Patient onboarding workflows, appointment schedules, insurance verification records, and patient communication channels.
Domain
Healthcare / Medical Administration
Required skills
Patient onboarding, insurance verification, appointment scheduling, bilingual communication (English/Spanish), EMR/EHR proficiency, data entry, HIPAA compliance, payment collection, demographic management (via careerplan.io/jobs/C9-006-11-376-spanish-bilingual-healthcare-virtual-assistant-front-office-patient-coordination-onsite)
Preferred skills
Experience with Practice Management Software, Google Workspace proficiency, handling medical records requests, billing reconciliation
Responsibilities
Manage patient onboarding, forms, demographics, and payer information; Verify insurance eligibility, benefits, and self-pay status; Handle incoming calls, messages, referrals, and patient inquiries in English and Spanish; Schedule, reschedule, and manage patient appointments and waitlists; Support plan-of-care scheduling and patient coordination; Monitor eligibility and obtain authorizations when applicable; Assist with medical records requests and general billing or account concerns; Support virtual patient check-in/check-out and time-of-service payment collection; Collect and document outstanding patient balances; Assist with payment reconciliation and correct demographic or claim information when needed; Prepare correspondence and reports; Escalate scheduling, onboarding, insurance, payment, documentation, or patient concerns to the appropriate team; Maintain accurate patient information and follow HIPAA and healthcare compliance requirements
Seniority
Individual Contributor, operational support level