Senior Pre-Sales & CSM US
Core
Hybrid pre-sales engineer and customer success manager for a pricing intelligence SaaS platform serving retailers and brands in the US and Latin America.
Role type
Senior hybrid pre-sales engineer and customer success manager
Builds
Pricing intelligence and optimization SaaS platform
Domain
Retail technology / Pricing intelligence
Deliverable
production ML models
Required skills
B2B SaaS pre-sales and customer success, retail pricing domain expertise, system integrations (ERP, e-commerce, POS), technical demos and workshops, RFP/RFI management, bilingual English and Spanish
Preferred skills
Pricing analyst or manager experience, retail systems (SAP, Oracle, Salesforce Commerce Cloud, Shopify, VTEX), data analysis (Excel, SQL, Python), AI/ML product experience, Portuguese
Technologies
SAP, Oracle, Salesforce Commerce Cloud, Shopify, VTEX, HubSpot, SQL, Python, Excel
Responsibilities
Manage US and Latin America customer portfolio from onboarding to renewal, lead onboarding and go-live including data integration, drive adoption and run business reviews, partner with Account Executives on new opportunities, lead business and technical discovery, build tailored demos and proof-of-value environments, own technical and functional sections of RFPs and security questionnaires
Seniority
Senior, hands-on IC
