Senior Customer Success Manager
Core
Senior Customer Success Manager owning global B2B customer relationships, driving adoption, optimization, renewals, and expansion for an AI-powered pricing platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer adoption, pricing strategy configurations, and measurable business outcomes for retail/e-commerce clients
Domain
B2B SaaS / Retail / Pricing Optimization (via careerplan.io/jobs/C9-004-45-271-senior-customer-success-manager-at-quicklizard)
Required skills
B2B SaaS customer success, global account management, business analysis, data interpretation, pricing strategy configuration, stakeholder management, commercial negotiations, HubSpot, ClickUp, AI tool usage
Preferred skills
Retail/e-commerce domain, business analysis, financial analysis, data integrations
Responsibilities
Own global B2B customer relationships as trusted advisor; define success goals and action plans; lead business reviews and executive discussions; configure pricing strategies and business rules; analyze pricing performance and revenue; lead initiatives from definition to completion; manage renewals and expansion opportunities; maintain account information in CRM tools
