Senior Customer Success Manager
Core
Strategic leader managing a $2M+ book of business to drive retention, expansion, and long-term value for mid-market clients via an agentic procurement platform. (via careerplan.io/jobs/1a2c44c4-449f-4212-b62f-36f4ccf8cd1d-senior-customer-success-manager-at-procurify)
Role type
Senior Customer Success Manager (Strategic Account Lead)
Builds
Customer success strategies, executive relationships, and revenue growth within the agentic procurement domain.
Domain
SaaS / Procurement / AP Automation / Fintech
Required skills
Strategic account management, executive stakeholder engagement, multi-stakeholder implementation leadership, data-driven retention strategies, cross-functional collaboration, upsell and expansion execution, risk mitigation, change management.
Preferred skills
Procurement industry experience, AP automation knowledge, fintech background.
Technologies
Agentic procurement platforms, procure-to-pay systems, data analytics tools.
Responsibilities
Own and grow a strategic book of business valued at $2M+; build and nurture long-term executive-level relationships; provide strategic guidance on onboarding, integrations, and platform configuration; proactively improve customer health and mitigate risks; drive cross-functional collaboration with product, sales, and support; identify and execute upsell and expansion opportunities; serve as a subject matter expert on procurement best practices.
Seniority
Senior, hands-on IC