Customer Success Manager
Core
Trusted technical and business advisor for security customers, driving adoption, expansion, and ROI for Blink's Agentic Security Automation Platform.
Role type
Senior Enterprise Customer Success Manager (Security)
Builds
Customer value, adoption, loyalty, and expansion for security teams using AI security agents and deterministic workflows.
Domain
Cybersecurity / Security Operations (SecOps)
Deliverable
client delivery
Required skills
Enterprise CSM, Security/SecOps, Startup environment, Upselling/Renewals/Cross-selling, Technical customer management, Executive communication, Technical concept translation, Business value articulation
Preferred skills
MSSP experience, REST API/JSON, Python/Bash coding
Technologies
REST API, JSON, Python, Bash (via careerplan.io/jobs/C7-004-A2-F6D-customer-success-manager-at-blinkops)
Responsibilities
Manage customer onboarding and adoption; Conduct Executive Business Reviews (EBRs); Identify and mitigate customer risks; Educate champions on product value; Advocate for customer needs cross-functionally; Build relationships with executive decision-makers.
Seniority
Senior, hands-on IC