Senior Customer Success Engineer - Canada
Core
Senior Customer Success Engineer driving customer adoption, ROI, and technical success for enterprise AI security platform.
Role type
Senior Customer Success Engineer (Technical)
Builds
Customer adoption, retention, and expansion of Cyera's AI trust infrastructure
Domain
Data Security / AI Security / Cloud Security
Deliverable
client delivery
Required skills
Project management, SQL, Python/scripting, cloud infrastructure administration, DLP, DSPM/CSPM, SIEM, vulnerability management, customer relationship management, technical consulting, onboarding, QBRs
Preferred skills
Bachelor's in Computer Science, prior software company technical customer-facing experience
Technologies
SQL, Python, Cloud environments, APIs, web services, DLP, DSPM, CSPM, SIEM
Responsibilities
Serve as primary technical expert and trusted advisor; drive adoption via onboarding and training; design customized use cases; resolve technical issues; monitor customer health; conduct Quarterly Business Reviews; advocate for customer feedback to product roadmap; mentor team members.
Seniority
Senior, hands-on IC
