Senior Customer Success Engineer - Canada

Cyera

Toronto, CanadaRemoteFull-time2026-08-10 → 2026-11-11

Core

Senior Customer Success Engineer driving customer adoption, retention, and ROI for enterprise data security platforms.

Role type

Senior Customer Success Engineer (Technical)

Builds

Customer success plans, customized use cases, and joint success strategies

Domain

Data Security / Cloud Security / AI Trust Infrastructure

Deliverable

client delivery

Required skills

SQL, Python, cloud infrastructure administration, DLP, DSPM/CSPM, SIEM, API/web services, project management, customer relationship management

Preferred skills

Bachelor's in Computer Science, experience in software company technical customer-facing roles

Technologies

SQL, Python, Cloud environments, DLP, DSPM, CSPM, SIEM

Responsibilities

Serve as primary technical expert and trusted advisor; drive customer adoption via onboarding and training; design and deliver customized use cases; troubleshoot technical issues; monitor customer health metrics; conduct Quarterly Business Reviews; advocate for customer feedback to influence product roadmap; mentor team members.

Seniority

Senior, hands-on IC

About Cyera

Computer and Network Security1560New York, NY, USFounded 2021

Cyera is the industry-leading AI Security Platform. As AI transforms how data is created, accessed, and used, Cyera's mission is to enable global enterprises to adopt AI at scale by securing the data that fuels it. The platform provides organizations with precise visibility, and intelligent controls to secure data everywhere - at rest, in motion, and in use, whether used by humans or agents. Valued at $9 billion and backed by more than $1.7 billion in funding from top-tier investors including Accel, Blackstone, Cyberstarts, Georgian, Lightspeed, and Sequoia, Cyera is trusted by a growing numbe