Renewal Manager
Core
Own the commercial side of the customer lifecycle for enterprise accounts, managing contracts, renewals, licensing, and forecasting to secure revenue and mitigate risk.
Role type
Senior commercial operations manager (renewals)
Builds
Enterprise SaaS security platform renewals and expansion
Domain
Cybersecurity / SaaS
Required skills
enterprise contract management, renewal forecasting, stakeholder negotiation, CRM data management, risk mitigation, cross-functional collaboration, legal/procurement navigation, analytical forecasting
Preferred skills
cybersecurity domain knowledge, SaaS environment experience
Technologies
CRM systems, enterprise procurement platforms
Responsibilities
Own renewal execution and contract management end-to-end; Partner with CSMs and AEs to align terms with customer success plans; Engage with procurement, legal, and finance to manage redlines and compliance; Maintain accurate renewal data and forecasts in CRM; Proactively identify and escalate renewal risks; Deliver transparent communication on renewal timelines and terms; Support expansion opportunities tied to renewals; Provide leadership with accurate renewal rates and pipeline visibility.
Seniority
Mid-Senior, hands-on IC