TSE - SMART
Core
Diagnose and resolve intricate application issues on Linux-based systems and Kubernetes clusters for CSP clients.
Role type
Senior Technical Support Engineer (Network Intelligence)
Builds
Technical support services and documentation for Tier-1 global telcos
Domain
Network intelligence, security, and cloud infrastructure
Required skills
Linux administration, Kubernetes (K8s), shell scripting, Wireshark/Tcpdump, root cause analysis, cloud infrastructure (AWS)
Preferred skills
CKA certification, CCNP, RedHat certification, ISP network understanding, Diameter Protocol, 4G/5G call flows
Technologies
Linux, Kubernetes, AWS, Wireshark, Tcpdump
Responsibilities
Diagnose and resolve application issues on Linux and K8s clusters, write troubleshooting scripts, manage support cases, publish technical bulletins, provide fault isolation and root cause analysis, work with Engineering to influence product operability, participate in weekend on-call rotation
Seniority
Senior, hands-on IC
