Tier 3 Product Support Expert
Core
Highest level technical support expert resolving complex issues for digital forensic and investigative solutions, collaborating with R&D and Product Management.
Role type
Tier 3 Product Support Expert
Builds
Digital forensic and investigative solutions (cloud, on-premises, hybrid)
Domain
Digital forensics, cybersecurity, SaaS (via careerplan.io/jobs/C3-00F-27-A65-tier-3-product-support-expert)
Required skills
Operating systems (Windows/Linux/Android/iOS), Scripting (bash/Python/C#), Computer forensics, Cellebrite products, File and database structures, Analysis tools (HEX reader, SQL), SaaS support, Cloud/SaaS basics, IT/networking basics, Integrations/connectivity, AI tools, Debugging and troubleshooting
Preferred skills
Strong analytical and problem-solving skills, Proficiency with AI tools
Technologies
HEX reader, SQL, Python, C#, bash, Windows, Linux, Android, iOS
Responsibilities
Troubleshoot, investigate, and reproduce technically complex issues; Manage bugs with R&D to ensure timely fixes; Provide expert tips, advice, and solutions to end customers; Establish and maintain processes, procedures, and documentation.
Seniority
Mid-level, hands-on IC
