AI Support Engineer - Dublin
Core
Senior support engineer resolving complex, novel technical issues for diverse AI customers and building scalable support systems.
Role type
Senior IC support engineer (AI/ML domain)
Builds
Scalable support operations, automated internal tooling, and agentic improvements to customer experience.
Domain
Artificial Intelligence / Large Language Models / SaaS
Deliverable
client delivery
Required skills
Expert SaaS troubleshooting, scripting/automation (Python), root cause analysis, cross-functional collaboration, process improvement, stakeholder management, technical documentation
Preferred skills
Experience with emerging AI tools (Codex, ChatGPT, OpenAI API), background in tech startups
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex customer issues and provide technical guidance, partner with engineering to resolve novel problems, use scripting to automate recurring processes, create approaches to scale support solutions, provide on-call coverage
Seniority
Senior, hands-on IC