Technical Support Associate
Core
24x7 technical support for C-level executives and executive assistants, handling hardware, software, and multimedia platforms across hybrid work environments.
Role type
Senior Technical Support Associate (Executive Services)
Builds
Production support services for high-priority user requests and incident resolution
Domain
Financial Services / Executive IT Support
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory, macOS, Windows 10/11, Office 365, Cisco AnyConnect, Citrix Gateway, VPN, hardware troubleshooting, Splunk, Control Up, data privacy management, travel support coordination
Preferred skills
Satellite communications (Starlink), burner device management, aircraft/aviation hangar support, multimedia platform expertise (WebEx, Zoom, Teams)
Technologies
Active Directory, Citrix, Cisco, macOS, Office 365, Splunk, VPN, Windows, AI
Responsibilities
Respond to and escalate high-impact user requests via email, phone, and other channels; troubleshoot and resolve desktop, hardware, and software issues including off-site repairs; install, configure, test, maintain, and repair workstations and peripherals; manage inventory and track assets; provide technical guidance to users at all levels; partner with Exchange, Cyber Security, and Network Operations teams; participate in disaster recovery planning and testing; create technical support documentation; provide travel and high-risk travel support.
Seniority
Senior, hands-on IC
