Service Desk Engineer, Technology
Core
Provide high-quality technical support via phone, chat, email, and self-service channels to global employees, diagnosing and resolving incidents across end-user technologies, Microsoft 365, and financial/trading apps.
Role type
Service Desk Engineer
Builds
IT support services for global employees using enterprise ITSM platforms and self-service channels
Domain
Financial services / Enterprise IT support
Deliverable
client delivery
Required skills
Windows/Mac troubleshooting, Microsoft 365 administration, Active Directory management, networking troubleshooting, endpoint and mobile device management, ITSM platform usage, knowledge base creation, shift handover coordination, automation identification, root-cause analysis
Preferred skills
HDI-SCA certification, CompTIA A+ certification, ITIL Foundation certification, experience with Bloomberg or similar trading platforms
Technologies
Windows, Mac, Microsoft 365, Active Directory, ServiceNow, Jira, VPN, MDM
Responsibilities
Provide technical support via multiple channels, diagnose and resolve incidents across various technologies, troubleshoot identity and networking issues, manage tickets according to SLAs, escalate complex issues with documentation, create and maintain knowledge base content, participate in shift handovers, identify automation opportunities, support continuous improvement initiatives
Seniority
Mid-level, hands-on IC