On-Site Bilingual Collections Specialist (BAQ)
Core
Handle inbound and outbound collections calls, negotiate payment arrangements, and resolve delinquent accounts for third-party debt.
Role type
Bilingual collections specialist (independent contractor)
Builds
Resolved delinquent accounts and recovered payments
Domain
Financial services / Debt collection (via careerplan.io/jobs/BA-006-E1-F64-1A-60E-on-site-bilingual-collections-specialist-baq-at-resolvglobal)
Deliverable
client delivery
Required skills
Third-party collections experience, FDCPA compliance knowledge, English communication, Spanish communication, negotiation, objection handling, performance goal achievement
Preferred skills
Remote work experience, previous BPO experience
Technologies
None stated
Responsibilities
Handle inbound and outbound collections calls professionally and efficiently, Negotiate payment arrangements and resolve delinquent accounts, Maintain consistent follow-up communication with customers, Accurately document all account interactions and updates, Ensure full compliance with FDCPA and collections regulations, Meet and exceed individual and team performance goals