Bilingual Collections Specialists | English & Spanish
Core
Bilingual collections specialist handling inbound/outbound calls to negotiate payment arrangements for delinquent accounts while maintaining compliance. (via careerplan.io/jobs/BA-006-BC-B6C-5F-600-bilingual-collections-specialists-english-spanish-at-resolvglobal)
Role type
Senior IC collections specialist (bilingual)
Builds
Collections performance targets and account resolutions
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Inbound/outbound collections, Negotiation, FDCPA compliance, English (fluent), Spanish (fluent), KPI management, Objection handling
Preferred skills
Third-party collections experience, Remote work experience
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Contact customers regarding delinquent accounts, Negotiate payment arrangements, Handle objections and difficult conversations, Document account interactions, Maintain customer confidentiality, Work toward collections performance targets