Remote Bilingual Collections Specialist (MEX & COL)
Core
Remote collections specialist handling inbound/outbound calls to negotiate payment arrangements and resolve delinquent accounts for third-party clients.
Role type
Independent contractor collections specialist
Builds
Collections outcomes for third-party clients
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Third-party collections experience, FDCPA compliance knowledge, English communication, Spanish communication, negotiation, objection handling, performance goal achievement
Preferred skills
Previous BPO experience, remote work experience (via careerplan.io/jobs/BA-006-BC-B6C-4A-602-remote-bilingual-collections-specialist-mex-col-at-resolvglobal)
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Handle inbound and outbound collections calls, negotiate payment arrangements, maintain follow-up communication, document account interactions, ensure regulatory compliance, meet performance goals
Seniority
Individual contributor