Remote Bilingual Collections Specialist (MEX & COL)
Core
Handle inbound and outbound collections calls to negotiate payment arrangements and resolve delinquent accounts for third-party debt.
Role type
Bilingual collections specialist (IC)
Builds
Recovered payments for client accounts
Domain
Financial services / Debt collection (via careerplan.io/jobs/BA-006-BC-B6C-2B-60D-remote-bilingual-collections-specialist-mex-col)
Deliverable
client delivery
Required skills
Third-party collections experience, FDCPA compliance knowledge, English (fluent), Spanish (fluent), negotiation, objection handling, performance goal achievement
Preferred skills
Previous BPO experience, remote work experience
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Handle inbound and outbound collections calls professionally, Negotiate payment arrangements and resolve delinquent accounts, Maintain consistent follow-up communication with customers, Accurately document all account interactions and updates, Ensure full compliance with FDCPA and collections regulations, Meet and exceed individual and team performance goals