Remote Bilingual Collections Specialist (MEX & COL)
Core
Remote collections specialist handling inbound/outbound calls to negotiate payment arrangements and resolve delinquent accounts for third-party clients.
Role type
Independent contractor collections specialist
Builds
Collections outcomes for third-party clients
Domain
Financial services / Debt recovery
Deliverable
client delivery (via careerplan.io/jobs/BA-006-BC-B6C-2B-60C-remote-bilingual-collections-specialist-mex-col-at-resolvglobal)
Required skills
Third-party collections experience, FDCPA compliance knowledge, English communication, Spanish communication, negotiation, objection handling, performance goal achievement
Preferred skills
Previous BPO experience, remote work experience
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Handle inbound and outbound collections calls, negotiate payment arrangements, maintain follow-up communication, document account interactions, ensure regulatory compliance, meet performance goals
Seniority
Individual contributor