Remote Bilingual Customer Service Representative | Mexico
Core
Remote bilingual customer service representative supporting US-based customer support operations via phone, chat, and email.
Role type
Customer Service Representative (BPO/Call Center)
Builds
Customer support interactions for US clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery (via careerplan.io/jobs/BA-006-52-B66-89-60E-remote-bilingual-customer-service-representative-mexico)
Required skills
English (fluent written and verbal), inbound/outbound customer interaction handling, multitasking, system navigation, remote work discipline
Preferred skills
Previous US BPO or call center experience, experience in healthcare/technical/billing/sales support, collections, live chat/email support, retention/escalations
Technologies
Microsoft Teams, Office 365, Windows 11, dual monitors, wired internet
Responsibilities
Handle inbound and outbound customer interactions, manage live chat and email support, navigate multiple support systems, handle escalations and retention tasks
Seniority
Individual Contributor, experienced