Team Lead | Healthcare Customer Service
Core
Lead and support a team of customer experience representatives in a healthcare BPO environment, ensuring high standards in productivity, quality, and customer satisfaction.
Role type
Team Lead (Healthcare Customer Service)
Builds
Customer experience operations for US-based healthcare programs
Domain
Healthcare / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Team leadership, BPO operations, Healthcare customer experience, Remote work management, Bilingual communication (English/Spanish), Performance monitoring, Coaching, Escalation handling, Process adaptation (via careerplan.io/jobs/BA-006-2D-174-2B-60D-team-lead-healthcare-customer-service)
Preferred skills
None stated
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Lead, coach, and motivate customer service agents; Monitor team performance, productivity, and quality; Support agents with escalations; Maintain customer-focused culture; Manage attendance and adherence; Identify performance gaps and create improvement plans; Communicate operational updates; Adapt to changing processes and systems.
Seniority
Individual Contributor (Lead)
