Team Lead | Healthcare Customer Service
Core
Lead and support a team of customer experience representatives in a healthcare BPO environment, ensuring high standards in productivity, quality, and customer satisfaction.
Role type
Team Lead (Healthcare Customer Service)
Builds
Customer experience operations for US-based healthcare programs
Domain
Healthcare / Business Process Outsourcing (BPO) (via careerplan.io/jobs/BA-006-2D-174-team-lead-healthcare-customer-service)
Deliverable
client delivery
Required skills
Team leadership, coaching, performance monitoring, escalation management, bilingual communication (English/Spanish), remote work management, operational adaptability
Preferred skills
Healthcare domain expertise, experience with US business hours, tech-savviness
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Lead, coach, and motivate customer service agents; monitor team performance, productivity, and quality; support agents with escalations; maintain customer-focused culture; manage attendance and adherence; identify performance gaps and create improvement plans; communicate operational updates; adapt to changing processes and systems.
Seniority
Mid-level, hands-on IC leader
