Remote Bilingual Customer Service Representative | Mexico
Core
Remote bilingual customer service representative supporting US-based customer support operations via inbound/outbound interactions.
Role type
Customer Service Representative
Builds
Customer support operations for US clients
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
English (fluent), US BPO/call center experience, inbound/outbound handling, multitasking, remote work proficiency
Preferred skills
Healthcare/Technical/Billing/Sales support experience, live chat/email support, retention/escalations handling
Technologies
Microsoft Teams, Office 365, Windows 11, dual monitors, wired internet
Responsibilities
Handle inbound and outbound customer interactions, manage live chat and email support, perform retention and escalations, schedule appointments, process billing and collections (via careerplan.io/jobs/BA-006-52-B66-5F-601-remote-bilingual-customer-service-representative-mexico-at-resolvglobal)
Seniority
Individual Contributor