Billing Support
Core
Resolve customer billing inquiries via phone and email, manage overdue accounts, and drive annual billing adoption.
Role type
Billing Support Specialist
Builds
Customer billing resolution and retention
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
inbound phone support, outbound calling, billing terms clarification, customer de-escalation, spreadsheet proficiency, technology adaptation
Preferred skills
prior phone support experience, passion for customer service
Responsibilities
Answer inbound billing calls, follow up on overdue accounts, clarify billing dates and breakdowns, upsell annual billing plans, identify churn risks (via careerplan.io/jobs/b1a4c2e0-a645-4f1d-b537-163793333443-billing-support-at-weave)
Seniority
Individual Contributor, entry-level to junior