Reservation Sales Agent
Core
Handle inbound/outbound calls to convert guest inquiries into confirmed accommodation bookings and drive revenue.
Role type
Reservation Sales Agent
Builds
Confirmed room bookings, room upgrades, and promotional package sales
Domain
Hospitality / Hotel Reservations
Required skills
Inbound/outbound calling, sales conversion, objection handling, upselling, data entry, reservation system navigation, performance target tracking
Preferred skills
Hospitality or call center experience, English fluency (verbal/written), multitasking
Technologies
Reservation systems, contact center platforms, internal knowledge bases
Responsibilities
Handle inbound reservation calls and convert inquiries to bookings, make outbound follow-up calls to prospects, promote room upgrades and packages, identify customer needs and recommend options, handle objections using value-based selling, meet sales and revenue targets, provide accurate rate/availability information, assist with booking modifications/cancellations, maintain accurate customer records, follow company policies and brand standards
Seniority
Individual Contributor, entry-to-mid level