Reservation Sales Agent
Core
Handle inbound and outbound calls to convert accommodation inquiries into confirmed bookings and achieve revenue targets.
Role type
Reservation Sales Agent
Builds
Confirmed hotel reservations and upsells for accommodation packages
Domain
Hospitality / Hotel Reservations
Required skills
Verbal communication, Sales techniques, Customer service, Objection handling, Data entry, Multitasking, Computer proficiency
Preferred skills
Hospitality experience, Call center experience, English fluency
Responsibilities
Handle inbound reservation calls, Make outbound follow-up calls, Promote room upgrades and services, Identify customer needs, Handle customer objections, Meet sales and revenue targets, Provide accurate room rate and availability information, Assist with booking modifications and cancellations, Maintain customer records, Follow company policies
Seniority
Individual Contributor