Senior Specialist, Revenue Operations
Core
Drive the optimization, scalability, and operational effectiveness of the revenue engine for a Managed Service Provider (MSP) serving small and mid-market businesses.
Role type
Senior Specialist, Revenue Operations
Builds
Scalable revenue operating model, automated workflows, and executive dashboards for client growth and retention.
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Business process redesign, Revenue Operations, ERP/CRM/PSA systems, NetSuite, HubSpot, ConnectWise, Power BI, Data integrity, KPI development
Preferred skills
MSP/SaaS environment experience, Lean Six Sigma, ITIL, PMP, Prosci, Data architecture, Private equity transformation experience
Technologies
NetSuite, HubSpot, ConnectWise, Power BI, Salesforce
Responsibilities
Maintain accurate account and opportunity data in HubSpot; Prepare renewal trackers and dashboards for leadership; Partner with department leaders to map processes and design workflows; Support GTM initiatives including new logo growth, expansion, and channel sales; Design and improve workflows across systems to reduce manual processes; Develop executive KPIs and reporting standards.
Seniority
Senior, hands-on IC