Associate Engineer, Professional Services
Core
Assist the project team in delivering IT implementations and extended client engagements for small and mid-market businesses, ensuring compliance, quality, and on-time project completion.
Role type
Associate Engineer, Professional Services (IC)
Builds
IT infrastructure projects, network configurations, and managed services for SMB clients
Domain
IT Services / Managed Services / Network Infrastructure
Required skills
Active Directory management, Server hardware configuration, Network design basics, VoIP technology implementation, Incident analysis and troubleshooting, Project status reporting, Client-facing communication
Preferred skills
Hypervisor exposure, Wireless network technologies, SSO/SAML/MFA/Zero Trust authentication, Networking and cloud certifications
Technologies
Microsoft Windows, Active Directory, Microsoft 365, VMware ESXi, Microsoft Hyper-V, Citrix XenServer, Network devices (Router, Switch, Firewall) (via careerplan.io/jobs/B2-00F-27-379-A6-40C-associate-engineer-professional-services)
Responsibilities
Travel onsite to client offices to support project teams; Analyze project data to create status reports and recommend actions; Review production and maintenance reports to address issues; Assess project status against schedules and facilitate solutions; Manage and prioritize billable work hours; Interact with advanced engineer groups and vendors to escalate and resolve technical issues
Seniority
Associate, hands-on IC