Associate Engineer, Field Services
Core
Onsite field engineer providing hardware installation, configuration, and troubleshooting for small and mid-market business clients.
Role type
Mid-level field service engineer (IT infrastructure)
Builds
Client IT infrastructure stability and uptime
Domain
IT Services / Managed Services
Required skills
hardware installation and configuration, network troubleshooting, Windows desktop and server administration, Microsoft 365 administration, Active Directory management, ticketing system proficiency, remote management tools, vendor collaboration
Preferred skills
CompTIA A+, Microsoft Windows, Apple macOS, Cisco certifications
Technologies
Windows Server, Office 365, Exchange, Cisco AnyConnect, Meraki, Sonicwall, Fortinet, ConnectWise, Solarwinds, Ubiquiti, Ruckus, Aruba, VMWare, Dell, Adobe
Responsibilities
Install and configure workstations, laptops, printers, routers, and peripheral equipment; answer technical service calls and create customer tickets; troubleshoot and resolve hardware and network issues; interact with internal teams and vendors to escalate and resolve incidents; provide onsite and remote support to end users.
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/B2-00F-55-F6E-associate-engineer-field-services)