Associate Engineer, Professional Services
Core
Assist the project team in delivering IT implementations and extended client engagements for small and mid-market businesses, ensuring compliance, quality, and on-time project completion.
Role type
Associate Engineer, Professional Services
Builds
IT projects and services for small and mid-sized businesses
Domain
IT Services / Managed Services
Required skills
Active Directory, Microsoft 365, Server hardware configuration, Network Design basics, VoIP technology, Hypervisor exposure, Wireless Network technologies, Incident analysis, Vendor collaboration (via careerplan.io/jobs/B2-00F-27-379-associate-engineer-professional-services)
Preferred skills
SSO/SAML, MFA, Zero Trust, Networking and cloud certifications
Technologies
Microsoft Windows, Active Directory, Microsoft 365, VMware ESXi, Microsoft Hyper-V, Citrix XenServer, Azure AD, Intune, Exchange Online, SharePoint, UPS, RAID, NIC teaming
Responsibilities
Deliver IT projects for small and mid-sized businesses; Travel onsite to client offices to support the project team; Collect and analyze project data to create status reports; Review production and maintenance reports to address issues; Assess project status against schedules and facilitate solutions; Manage and prioritize personal utilization for billable work; Analyze and troubleshoot ticket logs; Interact with advanced engineer groups and vendors to escalate and resolve technical issues.
Seniority
Associate, hands-on IC