Technician, Client Services
Core
Provide technical support and troubleshooting for small and mid-market business clients via phone, remote, and onsite visits.
Role type
Client Services Technician (L1/L2 Support)
Builds
IT support services for MSP clients
Domain
Managed Services / IT Infrastructure
Deliverable
client delivery
Required skills
troubleshooting, ticketing systems, Microsoft 365, Active Directory, hardware/software support, remote access VPNs, firewalls, Windows desktop/server support, Office 365 Exchange
Preferred skills
virtual desktop environments, Cisco/Meraki/Sonicwall/Fortinet experience
Technologies
Microsoft 365, Active Directory, ConnectWise Manage, Cisco AnyConnect, Meraki, Sonicwall, Fortinet, Windows Server, Office 365 Exchange
Responsibilities
Answer technical service calls and create customer tickets; troubleshoot internet, hardware, and software issues; provide remote and onsite support; escalate incidents to advanced technician groups; interact with client service coordinators; document issues and support logs. (via careerplan.io/jobs/B2-00F-7C-178-technician-client-services)
Seniority
Mid-level, hands-on IC