ServiceNow Lead Engineer - AI
Core
Lead AI/ML development and architecture for Agentic AI solutions within the ServiceNow platform to transform enterprise workflows.
Role type
Principal Architect / Lead Engineer (AI/ML)
Builds
Agentic AI agents, predictive analytics models, NLP solutions, and automated workflows on ServiceNow.
Domain
Enterprise Service Management (ESM) + Artificial Intelligence / Machine Learning
Deliverable
production ML models | product features
Required skills
ServiceNow platform expertise, Python, SQL, Machine Learning frameworks (TensorFlow, PyTorch, Scikit-learn), Cloud platforms (AWS, Azure, GCP), NLP (Hugging Face), Big Data processing (Spark, Snowflake), Data visualization (Tableau, Power BI), LLM training and deployment, Autonomous agent engineering.
Preferred skills
Experience mentoring teams, deep knowledge of algorithms and OOP, functional design principles.
Technologies
ServiceNow, AWS (SageMaker, Lambda, S3), Azure, Google Cloud (Vertex AI), Hugging Face, TensorFlow, PyTorch, Scikit-learn, Apache Spark, Snowflake, Tableau, Power BI, Microsoft Teams, Azure AI.
Responsibilities
Mentor AI/ML developers, design and deploy ML models for predictive analytics and classification, build chatbots and AI automations, engineer autonomous adaptive AI agents, design ETL pipelines, optimize database performance.
Seniority
Senior, hands-on IC with leadership responsibilities
