Application Support Engineer
Core
Act as a software detective to investigate and resolve issues across Windows, macOS, and Android devices, ensuring smooth operation of critical business systems and M365 applications.
Role type
L2 Application Support Engineer (Desktop/Endpoint)
Builds
Stable, reliable IT operations for hybrid users across multiple platforms
Domain
Enterprise IT Support / Managed Services
Deliverable
client delivery
Required skills
Multi-platform troubleshooting (Windows/macOS/Android), Endpoint management tools, M365 support (Outlook/Teams/OneDrive), Networking basics (DNS/VPN), RCA and problem management
Preferred skills
Scripting (PowerShell/shell), ITIL Foundation
Technologies
Microsoft 365, Microsoft Endpoint Configuration Manager, BeyndTrust, Intune, MDM
Responsibilities
Provide L2 support for Windows, macOS, and Android devices; Troubleshoot escalated issues (OS, application, device, connectivity); Provide remote support for hybrid users; Support M365 and business applications; Perform RCA and problem management for recurring incidents; Manage endpoints via Intune / MDM tools; Create/update KB articles and SOPs
Seniority
Mid-level, hands-on IC