IT Support Engineer | Corporate Technology
Core
Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations, ensuring reliability and efficiency.
Role type
IT Support Engineer
Builds
Enterprise application support, identity management, network troubleshooting, and collaboration tooling
Domain
Corporate Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise systems troubleshooting, Identity and Access Management (IAM), Network fundamentals, Device management, Microsoft 365 administration, Asset management, Documentation and knowledge sharing, Automation
Preferred skills
AI tool usage, Cross-functional project ownership, Mentoring
Technologies
Okta, Intune, Kandji, Microsoft 365, Teams, Zoom, Windows, macOS, iOS, Android
Responsibilities
Troubleshoot and resolve complex technical problems with minimal supervision, Support identity and access management and network troubleshooting, Assist with asset management and device lifecycle, Maintain internal documentation and SOPs, Analyze recurring tickets to identify workflow gaps and develop automation, Contribute to the training of an AI Service Agent, Collaborate on cross-functional IT projects and mentor teammates
Seniority
Individual Contributor
