Customer Success Manager
Core
Own and grow client relationships for a Fixed Assets predictive maintenance solution (DataMind AI™), translating AI-driven insights into operational value for mining clients.
Role type
Senior Customer Success Manager (Mining Industry)
Builds
Predictive maintenance platform outputs and operational value realization for mining equipment
Domain
Mining industry + Industrial AI / Predictive Maintenance
Deliverable
production ML models
Required skills
Client relationship management, mining industry experience, heavy machinery operations knowledge, fault lifecycle management, account growth, executive reporting, technical communication, problem solving
Preferred skills
Mechanical Engineering degree, Condition Monitoring (vibration analysis, oil analysis, thermography), project management, CRM tools
Technologies
DataMind AI™, CRM software, project management tools
Responsibilities
Own end-to-end client relationship from onboarding to value delivery, validate AI system outputs, communicate findings and drive corrective actions, manage fault lifecycle, grow account usage, document and present KPIs to executives, drive platform adoption, serve as primary escalation point, collaborate with sales/technical teams, travel to mine sites
Seniority
Senior, hands-on IC