Customer Success Manager
Core
Own the last mile of AI-driven mining operations, translating DataMind AI insights into measurable business value for mobile fleet clients.
Role type
Senior Customer Success Manager (Technical Account Manager)
Builds
Operational value realization for mining mobile fleets via AI analytics (via careerplan.io/jobs/A5-002-3D-F6C-customer-success-manager)
Domain
Mining industry + AI/ML for predictive maintenance
Deliverable
client delivery
Required skills
Technical customer success, stakeholder management, mining operations, mobile fleet maintenance, predictive maintenance, ROI tracking, cross-functional coordination
Preferred skills
Reliability engineering, condition monitoring, industrial environment management
Responsibilities
Build long-term relationships with senior operational and management teams; Act as primary trusted advisor for goal alignment; Lead executive-level value reviews and status updates; Translate complex AI insights into actionable operational recommendations; Drive continuous value measurement (ROI, cost savings, avoided failures); Identify adoption gaps and drive solutions; Coordinate with internal R&D and Data teams; Support onboarding and system adoption processes.