Field Support Technicians
Core
Provide on-site IT support to end users, maintaining hardware and managing service requests across various workplace environments.
Role type
Field Support Technician (IT)
Builds
IT support services for end users
Domain
IT Services / Workplace Technology
Deliverable
product features
Required skills
Desktop support, hardware setup and troubleshooting, remote support tools, incident and service request management, asset management, basic software troubleshooting
Preferred skills
Service Now experience
Technologies
Laptops, desktops, mobile devices, peripherals, Service Now
Responsibilities
Provide face-to-face, telephone, and remote support to users; set up, configure, and maintain hardware; perform routine maintenance and troubleshooting; record and manage incidents, service requests, and work orders; prioritize requests based on urgency; maintain accurate service records and time entries.
Seniority
Individual Contributor