Field Technician
Core
On-site IT support and hardware deployment for diverse clients, resolving technical issues and guiding users through problem-solving.
Role type
Field Technician (IT Support)
Builds
Hardware deployments and PC imaging for client organizations
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Hardware deployment, PC imaging, diagnosing basic technical issues, customer support, problem-solving, documentation
Preferred skills
CompTia A+ certification, CompTia Network+ certification (via careerplan.io/jobs/59-00E-15-D6C-field-technician-at-leadingit)
Responsibilities
Handling client support requests, deploying hardware to clients, performing PC imaging, traveling on-site to client organizations, following up on customer status, suggesting procedural improvements, walking customers through problem-solving processes