Mitarbeiter IT-Service & Anwendersupport m/w/d [Kziff. RM9108]
Core
Providing on-site and remote IT support for colleagues, managing workplace IT including desktops, laptops, peripherals, software settings, and user accounts.
Role type
IT Service & User Support Specialist
Builds
Maintains and repairs hardware/software for internal employees
Domain
Corporate IT / Helpdesk
Required skills
Hardware troubleshooting, software configuration, user account management, ticket system usage, basic hardware repair (RAM/SSD swap), image deployment
Preferred skills
None stated
Technologies
Desktop PCs, Notebooks, Peripherals, Ticketing systems
Responsibilities
Responding to support requests via tickets or coordinator, preparing and imaging exchange devices, performing simple hardware swaps, escalating complex repairs, documenting all work in the ticket system
Seniority
Entry-level to Mid-level, hands-on IC